It was working fine till last night and my tv boxes (both of them) show error CS9993 and all channels if clicked have a popup 'Upgrade to view'?
I had a payment to make on Tuesday (£20 for dec + jan) which was paid and today it shows another £10.40 (not sure what for) so i paid that at 10 am this morning and was finally able to setup my direct debit.
but i still cannot view any channels on either of my tv 360 box? any ideas?
regards
Steve
Am I right in thinking that your broadband is still working if you are posting here, you could try rebooting both boxes if you haven't already tried that and if it doesn't work I would call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and select the leaving option, they are usually UK based and easier to understand. You might need to wait until tomorrow morning and then call around 8am when they open.
It might just be a timing problem waiting for Virgins systems to update.
Hi steveh9999,
Thanks for posting and sorry to hear you've had some issue with your TV box. We can see you've been able to contact us after posting, if you do still need help with this please let us know.
Alex_Rm
