Hi there, I'm having exactly the same problem, when I try to access a recording from the main 360 box to watch on the mini box. It came up with OOPs. We couldn’t connect to Virgin TV 1. I called out ...
No problem at all on the main box with recordings. The start up was already on the recommended setting. When the main box has been on standby for any significant period of time is when i have the issues.
We're really sorry this is continuing for you despite raising this. All our checks from this end and diagnostics are showing that the boxes are working as they should be.
The only other thing we can do now is to arrange for an engineer to come and check the connection and boxes over all. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
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box1","id":"message:5325371","revisionNum":1,"repliesCount":44,"author":{"__ref":"User:user:900920"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Virgin_TV_360"},"conversation":{"__ref":"Conversation:conversation:5325371"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5325371"},"body@stripHtml({\"truncateLength\":200})":" Hi there, I'm having exactly the same problem, when I try to access a recording from the main 360 box to watch on the mini box. It came up with OOPs. We couldn’t connect to Virgin TV 1. I called out ...","body@stringLength":"688","rawBody":"
Hi there, I'm having exactly the same problem, when I try to access a recording from the main 360 box to watch on the mini box. It came up with OOPs. We couldn’t connect to Virgin TV 1. I called out a Virgin engineer who said I must keep my main box on permanently and not let it ever go into standby, which I have doe but the problem has got much worse, I now cannot watch any recordings on the minibox (This was the main reason for getting the mini box). The wifi upstairs with the mini box is excellent, the Virgin diagnostics show an excellent signal capable of UltraHD viewing, I have tried resetting everything, still it doesn't work, do I need a new 360 main box or minibox?
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No problem at all on the main box with recordings. The start up was already on the recommended setting. When the main box has been on standby for any significant period of time is when i have the issues.
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No problem at all on the main box with recordings. The start up was already on the recommended setting. When the main box has been on standby for any significant period of time is when i have the issues.
Do you have any other issues watching these recordings on the main box at all?
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Does switching the boxes start up help at all? The recordings should work whilst the main box is in standby.
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Do you have any other issues watching these recordings on the main box at all?
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Does switching the boxes start up help at all? The recordings should work whilst the main box is in standby.
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Re: OOPs. we couldn’t connect to Virgin box1","moderationData":{"__ref":"ModerationData:moderation_data:5535868"},"body":"
Thanks for confirming that HelzG.
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We're really sorry this is continuing for you despite raising this. All our checks from this end and diagnostics are showing that the boxes are working as they should be.
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The only other thing we can do now is to arrange for an engineer to come and check the connection and boxes over all. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
We're really sorry this is continuing for you despite raising this. All our checks from this end and diagnostics are showing that the boxes are working as they should be.
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The only other thing we can do now is to arrange for an engineer to come and check the connection and boxes over all. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
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