Forum Discussion

322967's avatar
322967
Tuning in
2 years ago
Solved

Oops. We couldn’t connect to Virgin TV 1. How do you solve this issue.

When we try and watch recordings on the 2nd mini box we get the message Oops we couldnt connect to Virgin tv 1.  We can watch all other content, plus apps. Checked connections and wireless connection, all OK. Help

John

  • roy247's avatar
    roy247
    2 years ago

    If both boxes are connected to the hub by ethernet cable cable and are on, and the mini box won't play recordings then it does sound like you do have a problem and will need an engineer visit. I have seen posts saying the box has been replaced for this.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

     

12 Replies

Sort By
  • ozsat's avatar
    ozsat
    Superstar
    2 years ago

    He main box must be available to play recordings and if in standby in ECO mode it may not be.

    Try switching away from ECO mode on the main box.

    • 322967's avatar
      322967
      Tuning in
      2 years ago

      Both boxes are set to fast mode and the main box is always on when recording to the second box. It is a new box which we have had for eleven days only, recording to the second box was OK for the first four days. Done a reset on both boxes, still not recording.

      Regards

      John.

    • 322967's avatar
      322967
      Tuning in
      2 years ago

      Ive now checked the connections and wiring, all connections are tight. Both boxes set to fast mode, box one is always on. Its just the second box that will not show recorded programmes. Early this year someone else had the same problem, was this resolved. Dont know what to do next.

      Regards

      John.

      • roy247's avatar
        roy247
        Hero
        2 years ago

        Is the mini box (second box) connected by WiFi or ethernet cable, if it's using WiFi try the 2.4ghz as it's a stronger signal than the 5ghz band.

        You could also try this,

        1. Turn off Hub

        2. Turn off 360 Main box and 360 Mini box

        3. Wait 5 minutes

        4. Turn on Hub and wait for broadband to reconnect

        5. Then turn both 360's on again.

        This apparently should re-sync things.

         

  • ozsat's avatar
    ozsat
    Superstar
    2 years ago

    A mini box does NOT record. All recordings are on the main box whether you set them.

    Have you tried switching the main box on when the error occurs to see if that works?

    • 322967's avatar
      322967
      Tuning in
      2 years ago

      Hi Ozat.

      I forgot the 2nd box does not record. I will have a bit of time tomorrow day so I will check all cables/connections on the main box.

      Thanks