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happychappy2's avatar
happychappy2
Tuning in
7 months ago

Re: Can't watch recordings, says "subscribe"

I’ve just had a replacement 360 box, due to lost recordings on my previous box, and now many of the recorded programs say subscribe, so I can’t watch all these programs. I’ve read that it’s an error in the way the virgin engineer swapped the old box out, so I need a revisit to correct this error.

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    7 months ago

    Hey happychappy2, thank you for reaching out and I am so sorry to hear this.

    If you've had a new box any previous recordings will not work, they do not transfer over.

    Have you tried downloading a new program to see if this works or not?