Forum Discussion

staceym23's avatar
staceym23
Tuning in
5 months ago

Can't watch recordings, says "subscribe"

Hi am having the same problem I though It was that the recordings don't move but how do I delete them from my recordings what is the point of them being there if you can not watch them 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    staceym23 wrote:

    Hi am having the same problem I though It was that the recordings don't move but how do I delete them from my recordings what is the point of them being there if you can not watch them 


    V360 Horizon is a server based system. The recording master list is held on the server & is attached to the recording box location. The server has to update with the new box information in order to clear the list.

      • Carley_S's avatar
        Carley_S
        Forum Team

        Hi staceym23 

        Welcome back to the community forums

        Sorry to hear of your issues with managing and accessing your recordings. 

        We can see on the system at our side that you've since been in touch with the team and seem to have this all resolved. 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.