Forum Discussion

andybutlerr's avatar
andybutlerr
Tuning in
23 days ago

Paused TV skipping back

Evening folks,

I've seen a number of posts about this issue where during paused live TV, itll skip 

When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV

I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before

Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat

 

Thanks

360
360tv
TV 360
Tv360

14 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    21 days ago

    Thanks for coming back to our Community Forums andybutlerr and sorry to see this error has appeared on your newly issued 360 set top box.

    Can you please confirm that you're not potentially pressing the index-jump button on your remote?

    The time interval on the index points varies depending how long the recording/live pause has ran for, but it might indicate the issue experienced on both the former and current set top box.

    Thanks,

    David_Bn

    • andybutlerr's avatar
      andybutlerr
      Tuning in
      19 days ago

      Hi David, thanks for the response

      So it's happening when I press the right arrow button on the controller, the one which skips forward 30 seconds at a time

      Not sure what the index jump button is?

      • newapollo's avatar
        newapollo
        Very Insightful Person
        19 days ago

        Hi andybutlerr​ 

        I think David_Bn​  means the >>| or |<< video control buttons buttons which are located either side of the Play button. 

        When you hit those buttons you can speed through what your watching either x2, x6, x30 or x64 times. If yuo hold those buttons continuously then the video will keep playing as normal but a time bar and a thumbnail should appear as you speed through – let go when you get to the point you want. 

        When fast forwarding pressing the TV button will switch off the fast forward arrows etc. For Stop press the back button or pause button, TV button also stops and puts you back to TV.

        When in the TV guide, pressing either of those buttons will jump you forward or back a day.

        The left and right arrow buttons either side of the OK button in the navigation pad skip forward 30 seconds and back 10 seconds.