Panels greyed out, can’t access recordings

Question

My Virgin TV box was working fine up until yesterday lunchtime when all of a sudden panels stopped loading, the box is very sluggish, and I now can’t access recordings. Panels in the recordings page are blank and missing series titles, while selecting a panel in recordings brings up a blank screen and a spinning wheel which never resolves instead of a list of recorded episodes. Apps such as iPlayer etc are extremely slow to load and panels also fail to display properly on the box’s home page.

So far I have tried:

powering down the box, waiting and restarting x 3 - no joy
trying to switch from ethernet connection to wireless - box immediately switches back to ethernet

Simonmiller · Answer

Hmmm…. I didn’t have a problem with the picture on live TV and wasn’t getting an error message either but apart from that sounds very similar. I’ve just given up on Virgin Media’s support online chat after waiting for an hour and a quarter and not getting connected with an agent. Not sure on next steps!

Simonmiller · Answer

PS I should also say sorry running network diagnostics on the box shows all connections are working as they should be, with a green status.

iadom · Answer

This has just started to happen on one of our two boxes. All of the recordings menu functions very sluggish, greyed out boxes, Error code CS3200 displayed. This happened last night and now seems to have cleared ( for the moment). There are no problems on the other box at the same time.

For a while now the picture has failed to come on when box is first switched on, switching the box Off/On is the only way I can get the picture on.

nodrogd · Answer

The live TV is the only thing that does not rely on a server at VMs end (that includes your recordings list). Check that the box is connecting to the internet first before doing anything else.

Simonmiller · Answer

Thanks @nodrogd. I ran a network diagnostics test last night and everything came back green and ok including the connection to Virgin Media servers.

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Panels greyed out, can’t access recordings

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