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ENMS's avatar
ENMS
Joining in
2 days ago

One day into V360 and TV not working

Hello, I set up my Virgin 360 remote last night, I wasn't hugely keen on the formatting but everything worked.

Tonight the box comes on but the television screen remains resolutely blank, completely black. The TV power indicator will flick if I press the TV button on the remote but won't turn off, now will  the 360 remote turn on the TV if it is off off at the back. When the red TV power button is on I cannot cycle through inputs to get to HDMI1 like I used to.

I have, not necessarily in this order:

Changed the batteries in the remote.

Turned everything off, waited, rebooted.

Turned everything off, re-powered the television and then the box.

Checked the HDMI leads.

Re-paired the remote with the box, the box does come on and the light changes to white. No matter what I press on the remote there are no lights appearing on the box in the small screen to the left of the white light.

Done the factory reset on the remote.

So having had a happily working Tivo box and television last night I now have nothing, it is not the brave new world I was hoping for.

Is there anything else I can try or do I need an engineer visit?

360
360tv
black screen
TV 360
Tv360

14 Replies

  • roy247's avatar
    roy247
    Hero
    2 days ago

    Not sure I fully understand what you mean, if the 360 box power switch on the back of the box is turned off then the remote can't physically move that switch back to the on position. If you have the 360 you just leave the box turned on at the plug and the back of the box and set to fast start or active start in settings. Also set "one power" to on. The red power button should then turn everything on and off if HDMI control is set to on your TV and the 360 remote is correctly paired to your TV.

      now will  the 360 remote turn on the TV if it is off off at the back.

    • ENMS's avatar
      ENMS
      Joining in
      2 days ago

      Apologies Roy, typo, "nor" will.

      Any suggestion as to how to get the TV to fire into life so I can watch television again? I can't get into settings because there is no image or menu appearing on the television screen.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    Re-paired the remote with the box, the box does come on and the light changes to white. No matter what I press on the remote there are no lights appearing on the box in the small screen to the left of the white light.

    The lights to the left of the standby/power light only appear if there is a problem such as a loss on internet connection.  There's more information on the lights (or lack of lights) on the following page

    https://www.virginmedia.com/help/how-to/tv/using/tv-box-lights 

     

    When the red TV power button is on I cannot cycle through inputs to get to HDMI1 like I used to.

    Providing you have One Power (Settings > System > One Power) turned ON in the 360 settings, and HDMI-CEC enabled on your TV, then pressing the TV Input button on the 360 remote (directly above the blue button) will cycle through the HDMI inputs.

    If you see a red light then the TV box is on standby. Just press the power button on the Virgin TV remote to wake the TV box up and turn it on. After that you’ll see a white light.  Sometimes though you will need to press the standby/power button on the actual box to wake it up.

     

     

    • ENMS's avatar
      ENMS
      Joining in
      2 days ago

      Thank you very much for that newapollo, sadly it would appear that I don't have One Power turned on, with the 360 box active, white light, and the television on standby, red light, the red light on the television just flickers once for each time that I press either the TV input button or the TV power button on the 360 remote.

      Is there a means to reset the whole system and start again? 

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 days ago

        There is no need to reset the system and start again. On your 360 box go to Settings > System > One Power and if it says OFF then press the OK button on the 360 remote control to turn it ON, and then press the Back button (just above the Volume up/down buttons) on the 360 remote. If it says on then just press the Home button on the 360 remote to exit that screen.

        The white TV button turns your actual TV set on and off independently from the VM 360 box. The red power button switches the 360 box on and off. 

        You also need to ensure that HDMI-CEC is enabled on your TV.   Some TV's have different naming conventions for HDMI-CEC. For example LG TV's call it SIMPLINK. Philips TV's call it EasyLink. Samsung TV's call it Anynet+, Sharp TV's call it AQUOS, Sony's call it Bravia, and  some Toshiba's call it Regza  - just find the one that corresponds on your TV and turn it on.

  • ENMS's avatar
    ENMS
    Joining in
    2 days ago

    That is amazing Newapollo, thank you so much. 

    Just before I do anything wrong, the box in question is a Tivo box with the software upgrade and new handset, when you say "On your 360 box go to Settings > System > One Power and if it says OFF" am I seeing all this on the small screen on the box itself? The television itself isn't showing any text or image at all, the screen is black.

    Not that I've used it before but the HDMI-2 port has ARC on it,  so CEC enabled I believe. I have moved the HDMI cable across to that but the screen remains blank.

    If I disconnect the 360 box and plug the HDMI cable into the laptop there is activity on the TV screen so at least I know it's still functioning.

    Apologies for being so hopeless, I now know how my Father feels when he's asking me to  explain how to print an email over the phone.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 days ago

      Hi again ENMS​ 

      You should be seeing Settings > System > One Power  etc on your TV screen.

      Have you tried using a different HDMI cable?

      Have you tried cycling through each source by pressing the source button on your TV remote (not your Virgin remote)? 

      Have you tried connecting the VM set top box to a different TV?

      • ENMS's avatar
        ENMS
        Joining in
        2 days ago

        Thank you so much for all your help and patience Newapollo, the great news it that everything is now working. The really big help was the HDMI-CEC reference, I had never used that port before, or know what ARC meant. I don't know why it isn't mentioned on the box or the instructions that came with the remote.

        The TV button on the 360 remote still has no impact on the television but I really don't care.

    • japitts's avatar
      japitts
      Very Insightful Person
      7 hours ago

      the box in question is a Tivo box with the software upgrade

      A small point in the overall scheme, but just a pointer - TiVo is the software that your V6 box ran before being reformatted. It now runs Horizon-software which is fundamentally not TiVo. TV360 is VM UK's marketing name for the Horizon-platform.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 days ago

    Unless there is good reason, e.g. you are pushing sound to a soundbar and so need to use an HDMI ARC port, alway connect to HDMI 1.

    • ENMS's avatar
      ENMS
      Joining in
      8 hours ago

      Thank you for that, I am using a soundbar and always was previously when I was connected to HDMI 1, is there an advantage to using the HDMI 2 ARC port with the soundbar?

       I have just swopped the HDMI lead back to HDMI 1 and everything still works.

  • roy247's avatar
    roy247
    Hero
    2 days ago

    What TV make and model number do you have, it always helps to get a more specific answer.

     

    • ENMS's avatar
      ENMS
      Joining in
      8 hours ago

      Everything is now working thanks Roy but just in case it does help anyone else, the television is a Panasonic TX-L37E5B, so over 10 years old.