oap neghbours having real issues

Question

O.A.P Neighbour having real problemhas 360 box thats stuck on welcome page on startbut his bedroom box running at momenti havetried the usualreeboottook all cables out and left then hour later connected up againhad to swap sitting room box with bedroom box so he has at least something to watchleft main 360 box turned on and connected overnight in case its an update issuetried the power and plus button methodnothing working and with being secondary box(bedroom box) bring its own issues no recording cant access recording etc etcand sounds like hard drive going or gonei help them as much as i can but this is baffling me and i build pc.s etche needs help asap and calling 150 waste of time he cant get past AI BOTgot to admit i told him if he cant get it sorted or i cant for him to stop dd vm will then contact himi have all his details etc as i do most tech things for him

roy247 · Answer

tcoftopcats&nbsp;wrote:he needs help asap and calling 150 waste of time he cant get past AI BOTWhen phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.The other option is to wait for one of the forum team to respond which might be 2 to 3 as previously advised.

newapollo · Answer

Hi&nbsp;tcoftopcats&nbsp;You mentioned that you've tried&nbsp;the power and plus button method.There is another method, very similar which may workTurn off the 360 at the switch on the back of the box;&nbsp; then on the 360 box&nbsp;&nbsp;hold down both the power button and the - (minus) button at the same time.&nbsp;Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.There is also the 'three fingered salute'Turn off the 360 at the switch on the back of the box;&nbsp; then on the 360 box&nbsp;&nbsp;hold down the power button and the + (plus) and - (minus) buttons at the same time.&nbsp; Then keeping all three buttons pressed down you should switch the box back on using the switch on the back of the box.&nbsp;You may see an animated down arrow (this usually appears when the box is updating). When it restarts the first time you might see an error saying it can't acquire the channels. Press OK and let it restart again.&nbsp;.&nbsp;

japitts · Answer

tcoftopcats&nbsp;wrote:got to admit i told him if he cant get it sorted or i cant for him to stop dd vm will then contact himI wouldn't bet on that! VM's credit process is notoriously efficient, but they don't make outbound calls to ask if there's a problem. Your advice here, is bad.Leave a day or so, and VM staff should respond on here.

tcoftopcats · Answer

yes i knowi renewed ( like an idiot ) in may ishtook till december to sort&nbsp; things out as they had to send new boxengineer came out ( told if not their prob i have to pay for this)HE WENT THROUGH 4 NEW BOXES BEFORE REALISING IT WAS THEIR SERVERS / SIGNAL /THAT WAS WRONGJUST BEEN IN NEIGHBOURS AGAIN TRY FEW TRICKS I HEARD ABOUT BUT STICLL BROKEif it was a pc i would say hard drive can hear it clicking trying to boot up but then freezesthese 360 boxes are known for probs but vm think cheaper to fix when complain than do complete fixi myself having had probs would say new box needed( not another refurb one as you tried with me )and now its knackered )&nbsp;

tcoftopcats · Answer

plus i have had calls to ask if mine all okbut soon as you say no theres a probs BOOMoh ok someone will call you later phone deadno one calls lol&nbsp;

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