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Zadok1's avatar
Zadok1
Joining in
3 days ago

No TV 360 for new customers?

I recently signed up, meg avolt deal. Got the kit delivered a few days ago but couldn't believe there was no actual TV HD box, just the stream box. I've been on the phone to customer services, been promised they would send one out, which never arrived. Since been on the phone to be told that new customer's aren't being provided with TV 360 boxes, only existing customers. This is absolutely ridiculous, and if I knew that, I certainly would never have signed up in the first place. Is this an actual thing or am I being patched off? 

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    From April 1st the TV package is now the Apollo streaming box.  There is a 360 available at extra costs, if you are in a "co-ax" supplied area. 

     If you are in the Nexfibre FTTP area, then the Apollo box is all there is.