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Michael181's avatar
Michael181
Joining in
2 years ago
Solved

New 360 customer

I received an email offer to change to virgin 360 , I took the deal the box’s arrived today both were virgin mini 360 boxes that’s all ,,, no main box’s I rang customer service and was told that’s correct ,,, how can I connect with no main box ? Should I not have got a main 360 box ? Can someone help 

  • roy247's avatar
    roy247
    2 years ago

    If it was the box in the picture below then you should have received a main box and mini box.

     The main box and mini are pictured below, if you have received 2 mini boxes then you do need to call Virgin again and select the ' leaving option ' who are usually UK based, you might also need to ask for a manned installation if you haven't got 2 coax connections where you want the boxes. The offshore team have apparently sometimes misadvised that the mini box only needs a WiFi connection, both boxes need a coax connection for live TV and a network connection for everything else, ethernet cable is preferable for the main box.

     

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    You only require a main box if you have one of the older TiVOs. If you currently have a V6 TiVO this can be migrated to a master V360 Horizon box through an online update. All you need is the remote for the box.

  • roy247's avatar
    roy247
    Hero
    2 years ago

    If you already have TV with virgin and are changing to 360 from?

    What box or boxes do you currently have, if you have a V6 that will just receive a software update and you will receive a remote, the mini boxes might have been sent to replace TiVo boxes but if you already have 3 boxes that would normally need an engineer to do the update.

    • Michael181's avatar
      Michael181
      Joining in
      2 years ago

      I had the old box ,, but the problem is the delivery driver took the old box with him 

      • roy247's avatar
        roy247
        Hero
        2 years ago

        If it was the box in the picture below then you should have received a main box and mini box.

         The main box and mini are pictured below, if you have received 2 mini boxes then you do need to call Virgin again and select the ' leaving option ' who are usually UK based, you might also need to ask for a manned installation if you haven't got 2 coax connections where you want the boxes. The offshore team have apparently sometimes misadvised that the mini box only needs a WiFi connection, both boxes need a coax connection for live TV and a network connection for everything else, ethernet cable is preferable for the main box.