Forum Discussion

Donna121's avatar
Donna121
Tuning in
3 days ago

No service 360

Totally fed up now, received the 360 box set it up but cannot access any tv programs at all. It’s saying I owe a bill! I have spoken to customer services they were going to call me back but didn’t bother so I had to ring again! and my bill is fine and up to date. So they looked into it but cannot find anything wrong and need to send an engineer out. I have no TV at all now and I’m sick and tired of it all. I have to wait for an engineer now going supposedly on Friday so I’m going without tv for 5 days! Unacceptable I wanted to leave Virgin but as I’m in a contract it would cost me over £400!!!! They have broken there contract but I can’t leave without a charge. It’s ridiculous I didn’t want the 360 in the first place. I’ve been with Virgin media for over 12 years and now can’t wait to leave the sham of a company. 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    Hi Donna121,

    I think this may be a box issue.

    Did you upgrade/migrate from a tivo box to the TV360?  I'm only guessing, but if so it's possible that it's a refurbished box that is still linked to a different customers account (one that hadn't paid their bill) by either the serial number or MAC address of the box.  If that's the case and VM systems haven't actually messed up your account then a box swap by the engineer on Friday should get you up and running properly again.

    In the meantime, can you access the TVGo app to watch TV?  If so then if you have computer/laptop you could attach an HDMI cable between that and the TV and watch on a full screen.

     

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    3 days ago

    Did you confirm that the 360 is activated? It won't work until this is done as activation links the box by its serial number to your account.