"No new episodes available yet" error message preventing remote playback of content
Hi Guys,
This is a frequent issue that is driving me crazy. I have 2 V360 boxes in my house. Most content is recorded on the box in the living room but some programmes are recorded on the other in our upstairs den. The boxes are connected to each other via ethernet. When I view my Recorded programs on the box in the living room, it will show me content recorded on both boxes. When a particular program has multiple episodes, these are grouped together into a folder that must be selected to view the individual episodes in it. The issue that I am often encountering is that, when using the box in the living room, I select a folder of episodes that was recorded on the box in the den, I get the error message "No new episodes available yet", so I cannot see the content of the folder. This makes no sense for a few reasons:
- There absolutely are new episodes available - the list shows how many episodes are in the folder.
- Remote playback appears to work fine for content recorded with only a single episode available (i.e. no folder needs to be opened first), including 4K content.
- This issue is not constant. Sometimes I can playback this remote content with no errors, just as I expect.
I have not been able to discern a pattern to this issue. For example, yesterday evening I was able to watch an episode of MotoGP (recorded on the box in the den) from a folder with 6 episodes on the box in the living room, as expected. This morning, I am getting the error message when trying to watch the next episode. Both boxes are turned on. I have tried to fix this issue in the past by restarting both boxes and the router to which they are connected. That will work but the problem comes back. This is not a new issue. We never saw such an issue when the boxes were running the older V6 software but I'm not sure when this started happening - I think it may be something like 6-months or longer ago. I've finally got around to posting about it, particularly because I don't seem to see any other posts reporting the same error message. Since the problem started the box in the living room was replaced to fix a different issue but "No new episodes available yet" is back again...
Here's a photo of the issue in action where you can see the error message in the top right when I have selected the MotoGP folder that shows there are 2 episodes available.
No new episodes available yet