Forum Discussion

Puffin1's avatar
Puffin1
Settling in
4 days ago

new to 360- audio dropout

Hi

I upgraded ? from v6 to virgin 360 yesterday

the upgrade experience wasnt too bad, however i appear to be suffering audio dropout on both live tv and on recordings

any suggestions what to try ?

 

5 Replies

  • worked fine as was when it was v6- bomb proof not had to alter anything in years

  • tried all that, no difference to the drop outs

    its occuring just enough to be annoying,  if you go back into a recording, its no longer there the 2nd time its played, so the drop out does not appear to have been saved in the recording but generated live if that makes sense

    • 1701-e's avatar
      1701-e
      Fibre optic

      Sounds more like HDMI cable issues or else the TV itself.  

  • newapollo's avatar
    newapollo
    Very Insightful Person

    For Sound issues go to Setting > Audio & Video > Audio Output > there are options > Follow Content, PCM 5.1 (HDMI only), and PCM 2.0
    Choose whether you want the audio output to follow the quality of the original content (Dolby Digital where available) or to be converted to PCM 2.0 (stereo) or PCM 5.1 (uncompressed multi channel sound). Using PCM settings may resolve audio sync issues. Netflix will always use Follow Content. Use 'Follow Content' for any bitstream audio like Atmos where it's available on content.

    If you are using a sound bar try connecting the 360 to a TV HDMI port without ARC. If you are connected to a HDMI ARC connector on the TV try connecting to a non ARC HDMI connector, using ARC has been a problem for some people. Also if you are using  fibre optic straight from the 360 to your sound bar then set Dolby to Follow Content.

    Also look under Settings > Audio & Video > Match frame rate >  This can be set to off or on.  Try turning it off/on.  It's normally used to prevent blank screens appearing when the box switches between resolution formats, but can also help prevent sound dropouts

    • Puffin1's avatar
      Puffin1
      Settling in

      will have a play with the settings tomorrow