Both my TV's keep pixilating, but I've found if I unplug the splitter from the mains for 30 seconds and plug it back in it clears the fault for a couple of days. Think I need a new one. Can Virgin just send one out? I can fit it myself. Or do I need an engineer.
Yes you need a technician’s visit.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Sounds maybe like the splitter equivalent of a reboot, and what some offshore CS agents call "sending a signal"
Report the fault via the usual means, and then explain your findings when the tech arrives.
Forum TeamHey frosty1997, thank you for reaching out and I am so sorry to hear this.
As mentioned this may require a engineer visit, let me send you a DM.
Thanks guys, it seems to have been ok for a week now. I will come back if it starts again.
Forum TeamThank you for the update frosty1977
Please do not hesitate to contact us if you need any further help with this 🙂
