I agreed a new package last Friday and an upgrade to 360 was included. I was told I'd need a new box and got an email to say delivery today. I've had a remote control delivered but no box.
Shouldn't they come together? If anyone can help please?
Hi artyrambler
/which-tv-box do you currently have?
You only receive a new box if you have the older tivo box.
If you have the V6 box then that receives an over the air migration to TV360, and all you need is the new 360 remote control
Here's the link to an online video showing how to migrate from V6 to 360
https://www.youtube.com/watch?v=Ac9q3zu3drw
There may also be an insert in the remote control box, or instructions printed on the inside of the lid of the box that the remote control came in. (picture below)
written tv360 upgrade instructions
Forum TeamHey there, thank you for reaching out and I am sorry to hear this.
We do send a remote out however the box is normally upgraded via a software migration.
Have you seen any major difference to your box?
The software updated without warning overnight, but the volume button won't work after pairing it. Could you help with that? Also have I now lost all my recordings as I can't find them?
artyrambler wrote:The software updated without warning overnight.. Also have I now lost all my recordings as I can't find them?
The bits I've highlighted are, unfortunately for you, normal.
After receiving the remotes for the new software, you have a short time to instigate the reformat yourself before it's done for you. And as per point 2 on the graphic above, the software update is a complete reformat of your box's hard drive before the new software - fundamentally not TiVo - is installed.
All your series links & recordings are wiped as part of this process.
It has updated overnight, but despite all suggestions on here and a paring successful message, the volume control and TV off won't work. If I try to pair audio manually I get and error message.
Forum TeamHello artyrambler.
Thanks for your post.
Sorry to hear about the issue with your pairing the remote to your TV.
Just a thought and please excuse me if this might sound obvious, have you still got the old remote in view, If so would you be able to remove the batteries from it and then try and pair the new remote again.
Gareth_L
