Forum Discussion

IainC1's avatar
IainC1
Joining in
21 days ago

New 360 TV Box not connecting to remote - Red Error Light Permanently on

After 10+ years of using. Tivo Box Virgin have now sent me a replacement 360 box. I’ve set this up this evening and am unable to view the TV as the remote will not link to the box. The welcome message initially comes up on screen but then the Red error light comes up on the 360 box and nothing happens. I’ve checked all connections and completed multiple resets. Any ideas or does it look like I’ve got a faulty box?

Any help gratefully appreciated.

thanks, Iain 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    20 days ago

    Hi Ian,

    Which red light comes up?  

    If the 360 boxes standby button on the front of the box is showing red then the box is in standby and needs turning on by either pressing that switch on the actual box, or by pressing the power button on the Virgin TV remote to wake the TV box up and turn it on.  I sometimes find that the remote won't wake up the 360 and I have to press the switch on the front of the 360 box.

    If the red light is the infinity symbol (like a sideways figure 😎 then it means there's a problem with the internet connection. Are you using a wifi connection or ethernet?  Ethernet is preferable. If ethernet make sure the ends connected  to the VM hub and 360 box are snug and tight. Also try a different ethernet cable and/or ethernet port.

    (You need to do have broadband with VM as the 360 box won't work with any other ISP.)

  • japitts's avatar
    japitts
    Very Insightful Person
    20 days ago
    IainC1 wrote:

    After 10+ years of using. Tivo Box Virgin have now sent me a replacement 360 box.

    Not relevant for your fault scenario, but for reference - TiVo's are fault-replaced with V6 which run TiVo-software.

    TV360 run Horizon software and a conversion from TiVo/V6 > TV360 is voluntary.

  • roy247's avatar
    roy247
    Superstar
    20 days ago

    Which TiVo box are you replacing the old TiVo box or a V6 TiVo box, if it's an old TiVo box it will need a separate connection to your hub, the old TiVo box had an inbuilt modem. Pictures below of the 360 main and mini box and the old TiVo box. If you have replaced a V6 TiVo box that looks the same as a 360 main box but with different remotes and software.