Hi Ian,
Which red light comes up?
If the 360 boxes standby button on the front of the box is showing red then the box is in standby and needs turning on by either pressing that switch on the actual box, or by pressing the power button on the Virgin TV remote to wake the TV box up and turn it on. I sometimes find that the remote won't wake up the 360 and I have to press the switch on the front of the 360 box.
If the red light is the infinity symbol (like a sideways figure 😎 then it means there's a problem with the internet connection. Are you using a wifi connection or ethernet? Ethernet is preferable. If ethernet make sure the ends connected to the VM hub and 360 box are snug and tight. Also try a different ethernet cable and/or ethernet port.
(You need to do have broadband with VM as the 360 box won't work with any other ISP.)
