Forum Discussion

debxox's avatar
debxox
Just joined
25 days ago

New 360 remote won't pair with Virgin TV V6 TiVo box

Hi All,

360 install crashed a few times, so never got the prompt to switch to new remote. 360 service is now up and running and on latest firmware, but 360 remote pairing has failed. Old v6 remote works.

I have tried holding down minus button 10secs on v6 box, then TV & 0 btns 10 secs on 360 remote, batteries out, batteries in, 360 remote reset etc

Do i need to somehow unpair v6 remote? 

Cheers, Debbie

 

 

 

 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Debbie

    The V6 remote shouldn't need unpairing, but remove the batteries from it so it can't connect to the 360 box.

    Make sure that the 360 box is connected to the internet (by ethernet cable if possible)

    Also try new batteries in the 360 remote and make sure you've pulled the plastic tab off on the back of the 360 remote.

    How did you pair/re-pair the remote? Did you use the correct 'Live TV' button? (the one on the right hand side directly below the red power/standby button)

    It should work by holding down the 'Live TV' and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

    You can also try the following:-

    Put the box into 'Pairing Mode' by pressing the Standby/On button on the right hand front of the 360 box for 10 seconds.  Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a  message should appear on the screen confirming that pairing was successful. 

  • Hey debxox, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about your remote issues.

    Did the above advice help at all?