My netflix has just been hacked. Virgin media you have been very unhelpful. Why can they just shut that account down not only have i been hacked but they changed it to premium and I am being charged more for something I can't use
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Did you get this sorted and how as it has just been done to me and netflix say they need a service code. Which i can't find probably because how ever is using my account hs locked the profile with a code
Forum TeamHi Traceymaw 👋 Welcome to the community forum! Thanks for joining this thread and making your first post!
Sorry to hear you are having some difficulties with your Netflix subscription and access.
I will send you a PM to confirm a few account details and offer some help in getting this fixed. Please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering support.
We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
Contact Netflix directly. It's their people who'll sort it out. Happened to me and sorted within 10 minutes.
Netflix most unhelpful, person I got just kept copy and pasted the way to change my email and password. Was extremely frustrating. Probably hasn't helped that I have had to pay for an account with them separately this week so I could watch it.
Can I ask if you have resolved this as I have the same problem and they have put premium netflix so I have been charged extra on my bill. I have someone in my account which he's locked the profile and changed my email address to his
Netflix is always being hacked - Spain seems the most common location of the hackers. It doesn't matter whether you pay via VirginMedia, Sky or EE/BT.
You need to get in touch with Netflix themselves to get the issue fixed.
Some unhelpful support and Netflix will tell you it is a VirginMedia issue.
I think all VirginMedia can do is stop the payments - they can not access your Netflix account.
The Spanish that have hacked my account are still using it a week after report. I have cancelled my direct debit as not paying for others to use my account
Forum TeamHi traceymaw,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear your Netflix account has been hacked. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
