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gporter1983's avatar
gporter1983
On our wavelength
3 months ago

Netflix app not working on 360

Hi,

i am having another issue, this time with the Netflix App on 360.  I have 2 boxes, and Netflix loads/works fine on the bedroom box, but on my main box it just has the red ring when trying to load, it just goes on and on, never doing anything, no error or anything.

I have turned box off/on. I even logged all devices out of netflix via their website, to see if that would force me to have to log in again on Virgin, but it just keeps doing the same.

Anyone else had similar issue? 

I can use Netflix through my TV, but would rather not come out of 360 to use it.

Thanks

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    3 months ago

    Hi gporter1983 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're having when trying to access Netflix on your TV 360 box 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel