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tenbellies10's avatar
tenbellies10
Joining in
8 months ago

My 2nd box will not play recordings from main box, gives Oops message

Hi, this is a consistent issue now iccurring for 5 days. I have excellent reception and connection speeds on both the main and 2nd boxes. I have run the diagnostics on both to show that. I have tuned off both boxes and the router for 5 mins, and then turned the router back on, and once broadband reconnected turned on the main box, and once running then turned on the 2nd box, this has not resolved the issue. The 2nd box can watch normal TV, it can use all streaming apps, it can see the list of recordings, alows me to select the recording and attempt to play it, but when i do it says it cannot connect to the main box. Both boxes are in Fast start, and I have also tested by ensuring that the main box is already on before trying to play a recording. The boxes have not had this problem before and i have been using them for over a year. it is clear from the forum that many other people have had the issue. Please can someone share the fix that others have got to work? Thanks

12 Replies

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  • 1701-e's avatar
    1701-e
    Fibre optic
    8 months ago

    Is this the cs2217 error message?   Mines the same.

    • tenbellies10's avatar
      tenbellies10
      Joining in
      8 months ago

      I don't get an error code, just the Oops message, then it takes me back to the screen to start playing the recording again, from there it just tries and fails everytime I try to play the recording with teh same Oops message. Highly frustrating.

       

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    8 months ago

    Are they connected by WiFi? Try wired ethernet/homeplugs if possible. 

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    7 months ago

    Hi tenbellies10,

    Thanks for your posts and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having a bit of trouble with recordings on one of your boxes.

    I can see that Mr_K has offered some advice on how you may be able to resolve this. Has this advice helped at all?

    Thanks,
     

    • tenbellies10's avatar
      tenbellies10
      Joining in
      7 months ago

      Hi, my internet is really strong, with over 100megabit connection strength. It has worked faultlessly for over a year. If it was a connection strength issue then I’d expect it to be an intermittent issue. All other apps work faultlessly on the box and directly on the TV. There is no wireless issue, and wireless is a supported feature, so I am hoping for help to get it working as it should and as it always has. Cheers

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        7 months ago

        Thanks for coming back to the thread tenbellies10 

        How is the Mini Box connected to the internet, wired/wireless?

        Is this all recordings or just certain ones?