Moved to 360 now cannot record

Is this a replacement 360 box or an additional 360 box or possibly replacing an old TiVo box.

Hi maxinejoynson,

Can you confirm which actual box you have please as per the pictures below?

The main 360 box (shown on the left) has the hard drive where recordings are stored.  The mini box on the right doesn't have a hard drive so all the recordings are stored on the main 360 box and the main box must be switched on in order to make recordings.  The Stream (Flex) box in the bottom picture doesn't have a hard drive and hence no recording functions as the TV channels are streamed over the internet.

The 360 and Stream (Flex) boxes don't have favourite channels, however you can set up Profiles instead to set up the EPG in a way that allows you to control exactly what you see listed for channels. The 'Default profile on start-up' profile will always show all channels. That way you can group favourite channels together and not have the hassle of having to scroll through the other listed channels that you may have no interest in.

Settings > Profiles > Manage Channels > Create a name for the profile then click on Next

Then click Create List and on the next screen move up and down using the navigation button on the remote and press OK against each channel you want adding.

Then use the Back key on the remote (just above the audio up/down buttons) and click on Confirm

This will take you back to the main Profiles section - from there you can select the default profile to be used on start-up, either the normal shared one, or the one you set up.

There is a Profile button on the right hand side of the remote, pressing this will switch the EPG between the Default profile or the one you set up

360_box_and_mini_box

stream box and remote.jpg

Hi maxinejoynson,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your new box. 

Can you confirm if this is still ongoing?

^Martin