Forum Discussion

dave1957's avatar
dave1957
Joining in
6 months ago

Lost all recordings and planned recordings again

I recently went to recordings and received a message to say there was a problem. I switched the box off on the rocker switch on the back of the box and switch it back on again. Now I have lost all my recordings and planned recordings. This has happened twice before and both times I followed advise on here to do a reset and reformat drive. I'm very reluctant to do this again as it's nightmare that I've lost all my recordings and I have to set up all planned recordings again.

I have also been having problems lately with the box not starting up when I turn it on via the remote, I have to resort to switching off and on again at the switch (rebooting).

I suspect that it is a fault with the box. I'm not sure that it is even a 360 box as I was upgraded to 360 some time ago but the old V6 box wasn't switched out for a 360. The operating system was downloaded and upgraded and I received a new remote.

Could one of the forum team please raise a fault for me?

7 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    6 months ago

    The hardware used by both Horizon & TiVO firmware platforms is the same.

    However, the older the migrated box is the more likely you are to have issues. 1st generation Arris manufactured boxes are the only ones that can be migrated from TiVO to Horizon. These have been superseded by Humax & now new gen Arris manufactured boxes that only run Horizon. If your box is replaced you will get one of these.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    There are two options when performing a factory reset. The usual advice posted on the forums when performing a factory reset is to select the first option (Keep Recordings)

    To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

    Keep Recordings
    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

     

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    6 months ago

    Hi dave1957 

    Welcome back to the community forums 

    Sorry to hear you're having an issues with your recordings. 

    Please can you try the reset option that keeps the recordings to see if this resolves the issue for you?

    If not, please let us know how you connect your set top box to the internet and if you've any issues with watching OnDemand and streaming apps as well. 

    • dave1957's avatar
      dave1957
      Joining in
      6 months ago

      Hi,

      I have tried resetting and keeping recordings. I won't know if this has fixed anything until it crashes again, which it has done several times over the last year or two. I don't want to set up all my series recording again only to find that in six months it crashes and I loose everything again.

      My set top box is connected by Ethernet cable to the hub and I don't have any issues watching on demand and streaming.

      Dave

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        6 months ago

        Hi dave1957 

        If you could do the reset again for us and without keeping any recordings, to start afresh if you will. 

        Then keep an eye on it for us, as that's all raising a fault would do and the reset would be needed to test if the box is the issue.

        Best wishes.