Forum Discussion

TTECWAF's avatar
TTECWAF
Tuning in
2 months ago

Loss of facilities in the Apps menu

I upgraded to TV360 a couple of months ago. All was fine at first, although the transition from v6 was initially difficult. However, I presume since the software update recently, I can no longer access any of the Apps in the Apps menu. So no BBC iPlayer, ITVx, Channel 4 etc. if I click on any of these in the App section, the screen just goes black and goes nowhere. Furthermore, once the screen has gone black, buttons on the remote are no longer functional, and I find the only way to get out of this state is to remove power to the box and re-boot. How can I re-establish all the all the proper services I pay for?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi TTECWAF

    Have you tried changing the remote control batteries?

    Can you access the Netflix app from channel 204, or the Prime Video app from channel 205?

    Can you access iPlayer using the red button on any BBC channel?

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      2 months ago

      Hi TTECWAF,

      Thanks for posting and sorry to hear you're having some issues with the box. Have you been able to try what newapollo has suggested? Does this make any difference?

      Alex_Rm