Forum Discussion

jka94036's avatar
jka94036
Superfast
23 days ago

Loss of certain channels

Hi

Past couple of days I am getting a regular loss of the ‘U &…’ channels (eg U& Dave) Weirdly they tend to ‘go dark’ at the same ish time each day (about 16:30) picture freezes then just a black screen

They appear on the channel lists but black screen and no sound , other channels seem ok.

As I say…. Bit weird

 

 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Have you used the /check-services/   function to check for problems in your area? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

      • Robert_P's avatar
        Robert_P
        Forum Team

        Thanks for posting in regards to the channel issues experienced jka94036, as you have said it is strange it is just these two channels that appear to be effected. It's been a few days since your last post, has this improved over that time? Were you able to get any error messages from when this happens?

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Any error messages on the screen. If it is a signal loss problem you will usually get an error code.

  • Channels seem to have stopped going completely’dark’ in the past few days, however regular picture break up occurs. No error codes are shown unfortunately .

    will see if it improves over the next few days

     

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us jka94036. How are things looking at the moment with your TV picture, has there been any improvement? If you're still having issues let us know and we can investigate this further for you.

      Kind Regards,

      Steven_L