Forum Discussion

shack69's avatar
shack69
Tuning in
4 days ago

issue recording multiple programs with same name

We had issues with our old tivo and have been given a new 360 box.   We know how to add series links and that is fine.  But there are programs on the hobby make channel which are not series linked.  When we try to set a recording for each program it will replace the other one with the same name.  We need to be able to set the recordings for the week ,but currently can only set 1 program to record at a time. What is confusing is the guide shows that all the programs are set to record.  Is there a fix or is this a known issue and i need to tell Virgin I need the Tivo back.

3 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    13 hours ago

    Thanks for reaching out to us shack69, and welcome back to our Community Forums!

    Sorry to hear of the issues being experienced with the recording of new programmes from the Hobby Make Channel. 

    Is setting up a series link for this programme possible at all? If not, what happens when you try to set this up?

    Can you please confirm if the set top box is currently set on "Fast Start" or "Active Start" rather than in "Eco Start Mode"?

    In terms of switching back to Tivo, we would need to advise that sadly once migration has taken place, this cannot be reversed.

    Thanks,

    David_Bn

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    11 hours ago

    The 360 relies entirely on certain IDs in each programme's metadata to distinguish one programme from another. Unfortunately small or niche channels like HobbyMaker often reuse the same title for every show, like “Crafter’s Companion” with no episode identifiers or fail to series-link them, and the 360 cannot identify the shows separately for recordings. Unfortunately the 360, unlike the TiVo and V6, does not provide the workaround of manually setting recordings. The solution is to fix the metadata and VM should ask these channels to do so, but it's questionable whether HobbyMaker or any of the others will do this.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    10 hours ago

    Looking through the TiVO guide on the V6, there is no option to set a series link on any of Hobby Maker channels programmes. There is only a "first broadcast date" & no episode markers. The same goes for the Freeview channel. Looking at the schedule on the Hobby Channel website, there are also no visible episode numbers, so I assume they are only catalogued by transmission date.