Forum Discussion

Pmendelsohn's avatar
Pmendelsohn
Joining in
2 months ago

iPlayer on Virgin 360 Box

Since upgrading my set top box to Virgin 360 iPlayer requires me to log in every time I access it.  This never happened previously and doesn’t happen if I log into iPlayer directly on my TV. 

Also ITVX made me log in more than once although I think it is now OK. 

  • Hi,

    If you just exit iPlayer by pressing the back button and do not switch the box off then you might have a faulty box if you can't get back into iPlayer..

    If you switch the box off make sure it's set to fast start or active start and not switched off at the plug and see if that makes any difference.

     

    • Pmendelsohn's avatar
      Pmendelsohn
      Joining in

      No it constantly requires a login when I use it.  

      Is also now happening with ITVX and Netflix.

      • roy247's avatar
        roy247
        Superstar

        Might be a sign of a box failing, any problems pausing and rewinding live TV, or the box losing recordings or planned recordings if you do then you will need the box replacing.

         

  • Update - A Virgin technician (Matthew) attended today.  He decided to replace the set top box.

    When it started it came on as an old (pre 360) system.  Matthew explained this meant that the system must be logged on the  Virgin database as not being upgraded to 360, which was clearly wrong.

    After speaking to his manager to get the database updated he had to then install another new set top box.  This loaded correctly and hopefully has solved the problem - time will tell if I stay logged into the Apps.

    I am disappointed that none of the several call centre staff I spoke to noted this problem, as if they had I think a simple update of the database would have solved the problem.  

    I think this shows poor call centre staff training and a lack of attention to detail.