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gill139's avatar
gill139
Tuning in
2 months ago
Solved

If I upgrade to Virgin 360....

I currently have a good set up using my TiVo box but keep getting messages to upgrade to 360 at no extra cost. If I get the upgrade will I be able to try it out first and if it doesn't suit my needs,keep the TiVo? 

  • Hi TAZMANUK​ 

    At present both V6 boxes would receive an over the air regrade to the Horizon 360 system, although VM may change that at some future point.

    The Horizon system is Liberty Global's (VM's owners) own in house cloud based TV entertainment platform which is used in the rest of Europe which don't have access to hard drives for recordings. This system has been specially adapted to enable hard drive recording usage in the UK.

    Both boxes would retain their own 1tb of hard drive space for recording purposes (so 2tb in total)

    In the UK the TV360 is based around one central recording pool (which as far as Horizon is concerned is one local hard drive shared between multiple slave boxes) so the recordings from the various boxes appear together in one interface irrespective of the box they were made on. 

    You can however view the planned and actual recordings on an individual box when going to Recordings > Recorded > View All > and then clicking on Recorded (to the right of the Search icon) and then click on 'Recorded on this Virgin TV box'.  The interface will then list the recordings made on that particular box along with percentage space used on that box (you  will need to do that each time you use that interface as the box doesn't save that option)

    If you have two or more main 360 boxes with hard drives then you can choose which box to record on by fine tuning the recordings in the advanced settings. That program will then be recorded on that box going forward, even if the default recording box is one of the other boxes.

    You can't record radio programs on the 360 (even though some radio stations have been given channel numbers) because the stations are streamed.

    One major problem with the 360 boxes is that there is no undelete option, so if you accidently delete a recording you can't back again like you can on the older tivo/V6 boxes.  Since the recordings appear in a pooled interface  you also need to be careful that somebody else doesn't delete a record that you want to keep/haven't watched yet.

     

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  • Hi gill139, 

     

    Once you upgrade, you won’t be able to go back to the TiVo box. We’re phasing out TiVo as part of improving our services, so all customers will be moving to the newer technology. This means your old TiVo box will no longer be supported after the upgrade.

     

     

    • TAZMANUK's avatar
      TAZMANUK
      Knows their stuff

      So when is this phase happening as I see more and more messages on my 2 boxes to do the upgrade.

      Also id like a correct answer regarding both boxes, so if I press upgrade on each one will I be sent 2 seperate remotes, and most importantly will I he able to independently record on each box separately so I will still obtain 2tb of space as I've been told yes and then told no, so what's the correct answer.

      • japitts's avatar
        japitts
        Very Insightful Person

        So when is this phase happening as I see more and more messages on my 2 boxes to do the upgrade.

        Terminology matters here too. TiVo-firmware drives the legacy TiVo-box and the newer V6.

        The legacy TiVo box is an absolute antique by current standards and is rightly being actively retired. The newer V6 uses the exact same hardware as the TV360, but differs in the software.

        You should expect the marketing push encouraging TV360 migrations to continue, until either you are forced or you voluntarily accept the invitation.

  • Mr_K's avatar
    Mr_K
    Knows their stuff

    No, you will just be enticed by the word 'upgrade'. Later you will find out the irretrievable truth. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    No.  It’s a one way conversation to a completely different system.