Forum Discussion

pp7822's avatar
pp7822
Tuning in
8 days ago

Help with Recording Please…

Hi guys I have two Virgin 360 boxes, one in the bedroom and another in the living room. I used to have a mini box upstairs, but this stopped working and VM send a 360 box. Since then I’ve had issues recording remotely using the VM GO app. 

Every time I go to record something I get a message back reading ‘Your TV box is in standby mode. We’ll schedule [name of programme] when it wakes up’ ??!! 

can someone advise me if there is a setting I can change to get this working again? I’ve have tried playing around with the settings but just can’t find a fix. Wondering if the kind people on here, more technology minded than me, may be able to help! :-) thank you 🙏 

360
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 days ago

    If you have a 360 and a 360 mini, it's the 360 that has the hard drive for recording, and the other just streams recordings from it.  I think the 360 needs to be set to "fast start"?

    • japitts's avatar
      japitts
      Very Insightful Person
      8 days ago

      Adduxiis absolutely on the right lines, but for clarity.... "If you have a TV360 master and a TV360 mini, it's the TV360 master that has the hard drive for recording, and the TV360 mini just streams recordings from it. The TV360 master needs to be set to "fast start"

      Both boxes are TV360, but mini & master is the critical bit.

  • roy247's avatar
    roy247
    Superstar
    8 days ago

    Hi guys I have two Virgin 360 boxes, one in the bedroom and another in the living room. I used to have a mini box upstairs, but this stopped working and VM send a 360 box. 

    You said the mini box was replaced with a 360 box so do you now have 2 360 main boxes as in the picture below, the main box is on the left.

    Do you get the "Your TV box is in standby mode" even if the box is on and not in 'Standby'. As already mentioned the main box needs to be set to fast start or active start, my box is set to active start with no problems.

    On the 360 go to Settings, Info, About and check the CA ID matches your TVGO app Virgin TV boxes Smart card number. 

    If the numbers don't match it sounds like your account hasn't been updated correctly after the box was replaced, that would mean another call to Virgin with possibly another box swap to clear your account information.

    Also check the Default box for recording setting on the TVGO app.