Forum Discussion

Suoerrams's avatar
Suoerrams
Just joined
3 months ago

Help please, 360 issue

Hi there, managed to get my new 360 box set up but cannot record anything, I have completely removed the old box and fitted the new 360 box which has a model number 1008C-STB-VM. It won't let me record anything now and states 'Virgin Tv1 is offline, or not connecting'. 

I know this has been covered a fair few times on here but I cannot find a definite resolution and the forum setup is not the best for reading old posts.

Reading some of the posts makes me think that I shouldn't have removed the old box and just upgraded it and then added this box but what's the point of that, have 2 boxes instead of 1??

 

Thanks

 

 

3 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    3 months ago

    This looks like the 360 mini which has no hard drive, so it needs the 360 to be running to do recordings on its hard drive.

  • roy247's avatar
    roy247
    Hero
    3 months ago

    Did you only have e 1 Virgin box, if you did and it was the old TiVo box you have been sent the TiVo box replacement in a multi room set up by mistake.

    The TiVo V6 box which would receive a software update to 360 looks the same as a 360 main box with a hard drive so you can still record.

    The mini box is sent out as a replacement for the secondary old TiVo box if you had a V6 and TiVo box.

    The main box is on the left and the mini on the right.

     

  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    3 months ago

    Hi Suoerrams,

    Thanks for your post and welcome to our community.

    We're sorry to hear about the issues you're having with the 360 TV set top box.

    Has this been resolved since posting?

    If you do still need support, please let us know and we'd be happy to help.