Hello - noisy Arris boxes!

Hello,

Could someone from Virgin please help? We had Virgin at my property before and had a Humax box for TV. It was quiet as a mouse.

I signed back up recently and got sent a really noisy TV box. It turns out it was an Arris - I requested a replacement but it's still super loud with the fan on all the time and I can hear the constant ticking of the hard drive seeking. It's really distracting and annoying.

To make things worse we waited a week for the second box to arrive and all we were sent was a remote control because someone placed the order incorrectly.

Does anyone know the process of getting specifically a Humax replacement? I've come to the conclusion is must be this variant of the box and I simply can't live another day with the noise!

Thanks in advance,

Raz