I joined in May, so many engineers, wires hang from telegraph poles. 3 days now both broadband and TV gone off. Cannot get thru to customer services. This must be the worst service I have had in my life(64) Full of flu at the moment. Would love to watch TV, go online, read new books but I cannot. Any suggestions as I am at the end of my tether.
Bev
[Mod - title edited for clarity]
I’m feeling exactly the same way. Terrible service.
so far its been 3 days with no service for most of the days. Saw an m j quinn van( they subcontract to openreach) driving slowly round looking at tops of poles. went off just before 12. No sign of van until I told virgin ‘help’ that they might not know of a service outage but if they rang sheffield and asked for an update perhaps they would know what is going on. Meant to send someone, no appointment received, advised this would be cancelled once an outage announced, but no one bothered to tell a disabled household. Strangely enough an outage was announced a few minutes after I asked them to ring engineers in sheffield. System was up and down all day, never on for long, got a text saying we fixed your issue, it was down at the time. Off from 8pm to 8 am. The street are starting to leave. The new service uses same cables with no issues. Problem appears to be only with virgin. Oh and that little box that tells you system working ok can not be testing anything as it shows all ok even when virgin are telling you they cannot test as they cannot communicate with your system! My I phone also told me that virgin track everything. It does not like private relay as it stops them doing this.
Service is not fit for use, the money paid by the councils for the infrastructure has been wasted.
Reporting them to anyone I can today. watch this space for updates.
