Forum Discussion

davegooch's avatar
davegooch
On our wavelength
14 days ago

Deleting recordings using Virgin TV

I have been in hospital for 4 weeks, so I don't have access to my set top box.

I am able to watch programmes using the app. My recordings are now up to 93% full. The app is supposed to allow me to delete recordings but every time I try it says "Oops, something went wrong, please try again later".

I try again later with the same result, it's been like that for nearly 4 weeks now. It did work properly once a couple of weeks ago and I was able to delete a few recordings, but it has never worked again since.

Is there any way to sort this without physical access to the set top box?

8 Replies

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  • Mr_K's avatar
    Mr_K
    Knows their stuff
    14 days ago

    Not sure, but I'd worry more about who is cutting the grass whilst you're away. That never stops either.

    Your stb will look after itself. In the meantime look after yourself and get well soon :)

     

  • japitts's avatar
    japitts
    Very Insightful Person
    13 days ago

    Are you able to set new recordings? Just to test the other part of "recordings management"

    Otherwise... no. TV Go (for TV360) or TV Control (for TiVo/V6) is the remote control tool.

  • roy247's avatar
    roy247
    Hero
    13 days ago

    If can't delete a recording are you able to watch the same recording, if the 360 allows you to watch the recording can you then stop it and delete it.

     

    • davegooch's avatar
      davegooch
      On our wavelength
      12 days ago

      I can't watch recordings on my tablet, as I'm not on the same WiFi network.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        9 days ago

        Hi davegooch,

        Thanks for your post, we're sorry to hear you're having some issues deleting recordings. 

        To delete recordings on Virgin Media TV GO, navigate to the recordings section, select the recording(s) you want to delete, and choose the "Delete" option. If you're using the TV GO app, you can select the show, choose "Edit", tick the box next to it, and then select "Delete". 

        Please let us know if the above has resolved the issue.