CS2214 code and customer service
360 box deleted all recordings and series links about a month ago. Shrugged it off and set everything up again. Last week recordings failed and I got a message ‘failed to play recording’ with CS2214 code.
Phoned for help. After 45 mins and a hard sell on changing my package, guy said he would send a new box out. I said I could set it up myself. Would take 3-5 days.
Couple of days pass and I get a feeling it’s not going to come as I haven’t heard from virgin since the call. No email or texts asking me to rate the service.
I phone again. I was right. There was a record of my call but this guy says the previous guy didn’t do what he should have done correctly and the new box hadn’t been sent. He says not to worry he will do it properly this time. 35 minutes pass. This time I get reference number, but no text or email to confirm.
5 days pass. Guess what? Nothing has arrived. What should I do? I didn’t ask for a new box, it was the solution offered. In the meantime I’ve formatted it, wiping my recordings again and it’s behaving but I guess it’s only a matter of time before it happens again.
My issue really around quality of customer service and communication.