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rosielee's avatar
rosielee
Just joined
6 months ago

Contract Renewal problems

Hi,

I'm trying to help out some elderly friends here.

I tried to email the 'contact us' link on the contract email but it would appear the Virgin don't know how to configure their own mail server as i got a bounce back message delivery failed!

Contract was due to expire so we called to discuss. Apparently to renew was more expensive than to upgrade.

They were on the Mixit + Ents Drama & Documentaries and are now on Mega TV.

The problem is that they seem to be missing some channels they used to have but can't remember which ones as they don't notice the channel number or name but by what's on.

I've tried to compare channels but i can't find a list of what was on the the old package they had.

At this point they are planning to cancel the whole contract as it was setup last week but i'm looking to see if it can be worked out.

Any ideas/

Thanks

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    VM contracts don't expire as such, they just become 30 day rolling one's until you cancel.  They also lose any discounts from the 18 month period, hence the need to phone and re-negotiate prices.  They also change the TV packages from time to time, as VM's contracts with different TV networks change.  I believe TNT Sports is one such example, it is now a separate price and no longer bundled.. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago
    rosielee wrote:

    Hi,

    I'm trying to help out some elderly friends here.

    They were on the Mixit + Ents Drama & Documentaries and are now on Mega TV.

    The problem is that they seem to be missing some channels they used to have but can't remember which ones as they don't notice the channel number or name but by what's on.

     

     The Ents Drama & Documentaries Personal Pick is now obsolete, however all the channels that were in that add on, and on Mixit are included in Mega TV.

    The following page (from September last year) shows what was available in the Entertainment & Drama, and Entertainment and Documentaries Personal Pick add ons

    ./Personal_Picks_September_23.pdf 

    The Mixit channels are shown in column 2 and the Mega channels in column 3 on the following page

    https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide 

    They might also have been paying £5 extra for additional Kids TV channels, that would still apply today should they want them.

    TNT Sports (formerly BT Sports) was only ever included in the Ultimate Oomph/Ultimate Volt packages for free. Since September last year they've only been available to new and recontracting customers as an optional add on priced at £18 per month on a 30-day rolling contract (TNT changed their agreement with VM and no longer allow those channels to be included in packages)