Forum Discussion

Loosecanons's avatar
Loosecanons
Superfast
25 days ago

Channel failure message

Hi,

I keep getting a message popping up briefly saying Channel Failed. This is whilst watching normal channels such as BBC 1 and has been happening for a few weeks. 

What causes this?

FYI I've had recurring issues with pixellating images for as long as I've had Virgin which us years.

Thanks

2 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    I would say it's a signal level issue, but if it's intermittent it could well be RF noise ingress into the cable at a weak point. It could also be due to a neighbour making unauthorised alterations to their VM cabling. 

  • Hey Loosecanons, thanks for reaching out and we are so sorry to hear about this channel issue.

    We've taken a look and everything currently looks great on our end, how has it been over the weekend?