cannot view recordings Code CS2214

CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection.  Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

Although the playback failure is probably due to a hard drive issue since pausing a live program  has problems.

You could try a factory reset although the issue will probably occur again in which case then your box will need swapping out.

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Normally I would suggest choosing Keep Recordings, which means you won't lose your recordings, and any planned recordings, but if you have lost all recordings then choose the Format Disk option.

If you can't pause and rewind live TV then your box has a hard drive problem, if it's an older V6 box that has been updated this is a common problem.

You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

Hi akr1050 

Thanks for posting and welcome to the community. Sorry to hear of the recording issue. Have you followed the advice from newapollo and done the factory reset? If so, has this fixed it? Let us know either way :).

Best wishes.

Thanks for the info, I did a factory reset (Keeoing recordings) but that didnt work. So I tried again with reformat option and this has fixed the issue for now. I'll keep an eye on it. Thanks again for the advice.