KerriDowling
5 months agoJoining in
Can’t upgrade to 360
Hi
was offered 360 as part of recent deal, remotes were sent but wasn’t applied to account and I only realised when I was billed £50 more than expected. Online chat applied to account and tried to upgrade and MA/15/40 error. Thought try on bedroom box which has been unplugged a while and that will now only boot to welcome screen. Is the box broken? Tried to troubleshoot through app but says can’t connect to Broadband but working fine. Don’t have the time to sit through another long chat session so advice would be gratefully received to advise if it’s due to box not working?
many thanks
Kerri