Forum Discussion

Cookie26's avatar
Cookie26
Joining in
2 years ago

Boxes not recording

Hi,

none of my virgin 360 boxes will record.  I keep getting the message “sorry we couldn’t do this for you, please try again later”

i have done a factory reset

i have switched both boxes on and off

both boxes are connected 

please help! 😀

  • Hi Cookie26,

    Assuming you only have 2 boxes are they both upgraded V6 boxes with hard drives and neither will record, or is it a 360 main box and mini box. If it's 2 upgraded V6 boxes then it might be a internet connection problem to Virgin's servers, are apps still working Ok.

    If it's a 360 main box and mini box can you pause live TV for a few minutes on the main box and then watch it, if you can't then you probably have a faulty hard drive and will need the box replacing.

     

     

  • Hi there Cookie26 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue with the recordings and a big thank you to roy247 for their help so far. 

    I've taken a look and I do think it would be best if we arrange for an engineer to come take a look into this for us, so I will pop you a private message so we can investigate. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

    • JonR43's avatar
      JonR43
      Joining in

      Hi, I'm getting a similar message except mine starts with an exclamation mark.

      its appearing on series links for 2 or 3 specific recordings. Including the live Autumn Nations series. For some of the series that I'm trying to record it's been a message coming up for a long time.

       

      I can set up recording for individual episodes

      • John_GS's avatar
        John_GS
        Forum Team

        Hi JonR43 

        Thanks for posting and welcome to the community. Does it say 'failed recording to due a channel guide change'?

        Best wishes.