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Martin46's avatar
Martin46
Tuning in
10 months ago

BBC 1 occasional sound loss / picture freeze and pixilation

For the last few days we have been suffering from occasional sound loss and/or picture freeze and pixilation on BBC 1. It doesn’happen at regular intervals and the rest of the time the picture/sound is perfect. This isn’t happening on other channels. Does anyone else have this issue?

I have checked all of the cables and rebooted all equipment.

The last time that this happened, about a month ago, it turned out to be an issue at  Virgin Media's end.

bbc1
issue
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  • MichelleJarrett's avatar
    MichelleJarrett
    Joining in
    9 months ago

    I have had the same thing, had it for months but it has been worse the last couple of weeks. Just on BBC. Very annoying! How can it be just on one channel? 

  • M00nwalker's avatar
    M00nwalker
    Tuning in
    9 months ago

    Just spotted this thread. I can also confirm that I am also getting the problem on BBC1. Intermittent, brief loss of sound and pixelation. Been present for a  few weeks.

    I’ve done the usual cable checks, disconnect and reconnect/tighten.  No improvement. Rebooted V6 box - no improvement.I’ve only noticed on BBC1 …. Sky channels seem OK.

    Location : NW Kent 

  • Llyd100's avatar
    Llyd100
    Joining in
    9 months ago

    yes still happening too - this must be happening to other people too?

  • Llyd100's avatar
    Llyd100
    Joining in
    10 months ago

    Exactly the same happening for me. Just BBC one and really annoying. I rang customer services, and all I was told is that they had changed some settings and everything looked ok their end. 
    But it hasn’t made a difference. 
    Need a fix!

  • muswellowl's avatar
    muswellowl
    Tuning in
    10 months ago

    Yes, I have exactly the same. Only seen it on BBC1, the audio cuts for a couple of second and the video goes blocky. 

    • Martin46's avatar
      Martin46
      Tuning in
      10 months ago

      That’s the issue! Good to know that it isn’t just us. We've started watching BBC 1 on iPlayer to avoid the interruptions.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        10 months ago

        Hello all,

         

        We're sorry to hear of the BBC One issues experienced towards the end of last week and weekend, we appreciate the frustration and you taking the time to raise it with us via the forums.

         

        It's been a few days since the last post, are you still experiencing the issues following your posts? Were any known issue reported here during this time or did any of you run tests on you connection and equipment?

         

        Let us know.