Forum Discussion

cathie's avatar
cathie
On our wavelength
2 months ago

Apps not working following 360 install

With advice from kind members here, I completed the install yesterday.

Now I am having trouble with opening the apps. My subscription apps (Prime, AppleTV) and YouTube work ok but no BBC iplayer or sounds, no ITV player etc etc. Simply a black screen - not even an error message.

Anyone any ideas please?

  • Good to see you finally got the box updated.

    You could try a factory reset.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

     

  • cathie's avatar
    cathie
    On our wavelength

    Thank you again - this time I didn’t have to do anything, I couldn’t face more fiddling about so left it for a couple of hours - and now all the apps are working. 🤷🏻‍♀️

    • Martin_N's avatar
      Martin_N
      Forum Team

      We're glad to hear everything is working for you now. 

      ^Martin