Please help as I'm since of having to log back in to each app after the box has been in standby. Either that or they still don't work after I've logged into them. I recently upgraded v6 to 360, so this might be the issue. I called yesterday and after some tests it seemed on - but today, same issue. Can anyone help please?
First thing to check is the box power setting by pressing the Home button and go to Settings (cog on the right) > System > Standby power consumption.
You have 3 choices, Fast start, Active start, and Eco start, if it's set to Eco start set it to Fast Start or Active Start.
See if that cures your getting signed out problem, if the box is already set to fast start or active start and not switched off at the plug then it probably is faulty, some of the V6 boxes don't like being updated to 360.
Do you get any error messages when the apps don't play.
Thanks for replying. Sadly this didn't help. Any App logged into needs to be logged into again if the box has been put into standby and put back on.
Since I updated the v6 box to 360 I have had all sorts of errors on numerous channels and apps.
Any help appreciated please and thanks for your time.
Hi karen33333,
The CS errors are 360 errors but the MA error is in V6 box format, that error means the box hasn't completed the update to 360 fully.
You could try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time.
Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
The box should reboot, the power button will turn white if the 360 update works, and it should reset and boot up normally.
If that doesn't work you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
