My5 and Netflix maybe other apps keep freezing while in play Netflix sometimes pausing for a count of ten then click play and it plays until next time. My5 freezes after each episode of a program and I click back on the remote a box comes up with a code CS2400 says App Not Responding, Sorry My5 isn’t launching at the moment please try again later.
Hi carni2k5
Which TV set top box do you have? < tivo, V6 or TV360 > or < Stream box>
You've posted in the V6 forum, but the error code CS2400 only applies to TV360 and Stream boxes.
Have you followed the online advice for /check/tv-error-codes/cs2400/start
Newapollo sorry I wasn’t sure which box I have but we’ve had it many years, I googled and it looked like a V6 but I’ve just re googled TV360 and it’s the same as that too. Yeah I unplugged box for few minutes then plugged it back in it was ok for a while but now it’s at it again. Few years ago I requested a upgrade to a newer box and it said I would get one but then we had the pandemic and that was it so now I’m stuck with this constant freezing up box might be time to try something else, didn’t want to go with another company because we’ve been with Virgin many years and now we’re paying for something that’s not what it used to be.
carni2k5 wrote:Newapollo sorry I wasn’t sure which box I have but we’ve had it many years, I googled and it looked like a V6 but I’ve just re googled TV360 and it’s the same as that too.
newapollo posted a link to photos of the boxes, the difference being the remote control. Here it is again
V6 boxes run TiVo-software and have the TiVo-logo in the video prevew screen top-right of the menu. TV360 runs Horizon software and doesn't.
Hello Ayisha I’ve re-booted it four times I’ve not re-set it had was worried I’d lose the saved to watch later lists etc. and would have to log-in to all the apps again.
Forum TeamHi carni2k5, thank you for your response.
Although we appreciate it could be an inconvenience for you, we'll need you to follow the advice provided by roy247 before we can help you further with this.
Please let us know when a partial system reset has been done and we can take things from there.
Regards,
Daniel
The error code on BBCiPlayer is 2050 if I remember right not been back on it or any of the other apps none of them even load now just got fed up with it. I remember just before covid I got an email asking me if wanted the new box at the time I replied yes then got an email saying one will be sent then heard nothing about it since.
We had to buy an Amazon fire stick to watch the apps BBCiplayer, ITVx, My5 and Netflix has had enough of the Virgin Media box failing for us. The apps work fine on the firestick so must be a problem with the VM box.
