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Dawnburke's avatar
Dawnburke
Joining in
2 years ago

Amazon prime app - not playing on boxes

I have 2 boxes and only one if them won't play amazon prime. Before this I was having issues with the box not loading and have had to unplug power and start it up a few times. Now I am getting a message something went wrong please try again later or to visit amazon help. This is so frustrating.  Can any one help. It seems strange just this one app not working 

 

 

 

[MOD EDIT: Subject title changed for clarity]

2 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    If only one app on one box is affected, a restart is the obvious first thing. Is the error message being generated within the Amazon app itself, or the TV360 interface? Take a photo if you're not sure.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey dDawnburke, thank you for reaching out and I am sorry to hear this.

    I have taken a look and I can see you've spoke to the team about this, did they manage to resolve this for you?