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norco-gaz's avatar
norco-gaz
Tuning in
2 years ago
Solved

Amazon prime not working

My amazon prime won't launch any more. I just recently upgraded the tivo box to the 360 platform. It was working for a week or so but it refuses to open now. A message saying "unable to open app" appears. 

If i switch everything off for a few mins it will work but i have to do this every single time now. 

Has anyone got a solution? If i do a factory reset will it revert the box back to tivo? 

Thanks

Gary

  • roy247's avatar
    roy247
    2 years ago

    A factory reset won't go back to TiVo.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

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  • roy247's avatar
    roy247
    Hero
    2 years ago

    A factory reset won't go back to TiVo.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

    • norco-gaz's avatar
      norco-gaz
      Tuning in
      2 years ago

      Thanks for the reply. I will try a factory reset and see if it works. Fingers crossed

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Hey norco-gaz, did the the factory reset work or are you still having some issues? 

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    If you previously had a V6, part of the conversion process is to reformat the HDD before installing the completely new Horizon OS. You can no longer use TiVo-software on the box now.