Forum Discussion

emmylou1985's avatar
emmylou1985
On our wavelength
3 months ago

Amazon prime series link not working

I’ve got series links set up for Amazon prime. So I can have quick access to the episodes I want, but since the weekend these has disappeared. If I want to watch them I have to go into the amazon app itself and then go to my list to find the programme. Not a major problem, just a bit faffy. Just wondered if there was currently a problem with Virgin series links and Amazon prime? 

  • japitts's avatar
    japitts
    Very Insightful Person

    Do the VoD shortcuts appear in the "not currently available" folder at the bottom of "My Shows"?

    I don't have Amazon to offer an attempt to replicate, but the SL & shortcuts setup is the same with Netflix. You can either create VoD shortcuts to individual programmes, or create a series link that includes streaming videos.

    Which are yours?

    • emmylou1985's avatar
      emmylou1985
      On our wavelength

      No they are still showing in my shows but there nothing in the folder once you click on it. Not sure if my box just needs a little update?

  • japitts's avatar
    japitts
    Very Insightful Person

    Ah - so you've got a folder still present but no shortcuts inside of it. That's a subtly different issue.

    If you find the programmes in question via "Search & Explore", can you add shortcuts to the relevant episodes manually?

    • emmylou1985's avatar
      emmylou1985
      On our wavelength

      I think I’ve sorted it, I had to play around with the series link but not really change anything ie change from new and repeats to everything. I think making it set up a new link reset the original link. It’s fixed now, so I’m happy 🙂

      • japitts's avatar
        japitts
        Very Insightful Person

        emmylou1985 wrote:

        I had to play around with the series link .... I think making it set up a new link reset the original link. It’s fixed now.


        You can only have one series-link per programme, so it sounds like prodding the SL options did the trick here.