Forum Discussion

juliawebb's avatar
juliawebb
Tuning in
25 days ago

360 upgrade

I have exactly the same problem. I was told it would be free and was 'neccessary' then got an email today saying it was a new package and the price had increased by around £10 a month. Having read the threads about how awful 360 is I wish I had not initiated the supposedly free change - I only did so because the email seemed to be saying I had to.  Should I refuse to accept the remote when it comes? Here is what the original email said - It was headed 'Your TV Box Needs An Upgrade'

Just a heads up that the Virgin TV box you currently have is using old software, which means you aren’t getting the most out of your services.

The good news is, we can upgrade you to a new Virgin TV 360 box at no extra cost.

I can't afford the extra money and don't nee/want the change!

2 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    25 days ago

    Thanks for reaching out to us juliawebb, and welcome back to our Community Forums!

    We're sorry to hear of the additional charge being issued to you in light of the upgrading of your V6 box to our 360TV software. 

    Once an order has been placed for the software update this is not something we can reverse I'm afraid.

    Happy to however look at the billing issue and ensure that this is corrected for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    25 days ago

    Different messages from VM on this. It does seem to be possible if the  downgrade to 360 hasnt happened yet.

    https://community.virginmedia.com/discussions/Virgin_TV_360/can-i-cancel-360-before-i-upgrade-with-the-remote/5562073