Forum Discussion

Thyme1951's avatar
Thyme1951
Joining in
8 months ago

360 Upgrade

Like so many others my attempts to upgrade have failed and the screen is locked with the error code TM4/19/10-1-200000. By scanning the QR code I was directed to WhatsApp where I had to type in ‘Hi’. I did that at 11.00am and after numerous security questions I was informed agents were busy and would contact me. Five hours on and nothing, Virgin are a complete nightmare!

  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Hi Thyme1951 

    Thanks for posting and welcome to the community. Sorry to hear of this.

    I'll send you a PM now to assist.