Forum Discussion

Thyme1951's avatar
Thyme1951
Joining in
12 months ago

360 Upgrade

Like so many others my attempts to upgrade have failed and the screen is locked with the error code TM4/19/10-1-200000. By scanning the QR code I was directed to WhatsApp where I had to type in ‘Hi’. I did that at 11.00am and after numerous security questions I was informed agents were busy and would contact me. Five hours on and nothing, Virgin are a complete nightmare!

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Thyme1951 

    Thanks for posting and welcome to the community. Sorry to hear of this.

    I'll send you a PM now to assist.