Forum Discussion

LJD62's avatar
LJD62
Joining in
10 months ago

360 upgrade failure

Hi.  I’m having the same problem as others.  Getting an error message and live chat link doesn’t work.  I have 2 TiVo boxes and am getting error messages on both.  Can anyone help?

 

3 Replies

    • LJD62's avatar
      LJD62
      Joining in

      Must be a V6 box.  We’ve had a message saying we can upgrade

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team

        Hi LJD62, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

        We're sorry to hear you've had some issues with upgrading the V6 to the 360 service. Checking things here, we can see you spoke to the team on Monday and they've been able to get things sorted for you now. 

        Please let us know how things go once the new equipment arrived. 

        Many thanks,